In any customer support system, technical terms are very important and thus merit a great deal of attention. They must be synchronized and everyone must be on the same page in terms of vocabulary and definitions. Another way of thinking about this would be that of the Periodic table of elements in science; it helps your customers understand the general concept of a certain term and its implications the way scientists all over the world can understand the elements in the same way.
We understand your needs, so DW Glossary was born to help you to satisfy your beloved customers. It’s a WordPress plugin allows you to build an alphabetical list of terms in a particular domain of knowledge with accompanying definitions for those terms.